Shipping Policy

At Cellos Pets, we work to process and ship your order as quickly as possible.

Order Processing

Orders are processed within 2 business days after the order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Time

Standard shipping typically takes 7–10 business days after your order has been shipped.

Please note that shipping times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances outside of our control.

Estimated Timeline

• Order processing: Up to 2 business days

• Shipping transit: 7–10 business days

• Estimated total delivery time: Up to approximately 12 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Tracking Information

Once your order has been shipped, tracking information will be provided when available. Please allow some time for the tracking information to become active after the shipment has been dispatched.

If your tracking information has not been updated for several days or you have questions about your shipment, please contact us at info@cellospets.com.

Delays

While we do our best to ensure timely delivery, Cellos Pets is not responsible for delays caused by circumstances beyond our control, including carrier delays, severe weather, holidays, customs processing, incorrect or incomplete shipping information, or other unforeseen circumstances.

Incorrect Shipping Information

Please make sure your shipping information is accurate and complete when placing your order.

If you realize that you entered an incorrect shipping address, please contact us at info@cellospets.com as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Cellos Pets
Email: info@cellospets.com