Return & Refund Policy

At Cellos Pets, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may request a return or exchange within 30 days of receiving your order.

Returns & Exchanges

To request a return or exchange, please contact us at:

Email: info@cellospets.com

When contacting us, please include your order number, the name of the product, and the reason for your return or exchange. Our customer service team will provide you with the instructions and information needed to complete the return process.

Return or exchange requests must be submitted within 30 days of the date you received your order.

Return Process

Once your return request has been approved, we will provide you with the necessary return instructions.

Please do not send products back before contacting us and receiving return instructions from our customer service team.

The return process may take up to 10 business days after we receive the returned product and the necessary information to process your request.

Refunds

Once your return has been received and approved, your refund will be processed within 10 business days.

The refund will be issued to the original payment method used to place the order.

Depending on your bank, credit card company, or payment provider, it may take additional time for the refunded amount to appear in your account.

Exchanges

If you would like to exchange a product, please contact us at info@cellospets.com within 30 days of receiving your order.

Exchange requests are subject to product availability. If the requested replacement product is unavailable, we may process a refund instead.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@cellospets.com.

Please include your order number and, when applicable, clear photos of the product and packaging so that we can review the issue and provide the appropriate solution.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Cellos Pets
Email: info@cellospets.com

We are happy to assist you with your return, exchange, or refund request.